Hourly Testing Assistant

University of Arkansas • Fayetteville, AR

3d • Onsite

About The Position

The Hourly Testing Assistant provides secure, accessible, and professional administration of academic, accommodated, vendor, and professional examinations. This position performs a variety of testing, customer service, and operational duties, including candidate check-in, test administration, testing room monitoring, exam preparation, and maintaining testing security and confidentiality. The Hourly Testing Assistant may assist with coordinating testing activities and providing guidance to other staff as assigned. This position is expected to exercise sound judgment within established procedures, promptly communicate testing concerns or irregularities, and refer complex issues or matters requiring additional authority to full-time Testing Services staff. Because this position supports the administration of professional and credentialing examinations, employees must successfully complete all required testing partner onboarding, certification, and security clearance processes. These requirements may include background checks, fingerprinting, identity verification, and the submission of identifying documentation in accordance with testing partner policies. This position requires flexibility to work shifts outside of typical business hours as operational needs or departmental priorities require. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Formal education equivalent of a high school diploma
• At least one year of experience in a specialized or related area applicable to work performed
• Availability to work Saturdays and some evenings
• Must be non-students to be selected for role.
• Must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Bachelor's degree from an accredited institution of higher education
• Two years of customer service experience

Responsibilities

• Provides secure, accessible, and professional administration of academic, accommodated, vendor, and professional examinations.
• Performs a variety of testing, customer service, and operational duties, including candidate check-in, test administration, testing room monitoring, exam preparation, and maintaining testing security and confidentiality.
• May assist with coordinating testing activities and providing guidance to other staff as assigned.
• Exercises sound judgment within established procedures.
• Promptly communicates testing concerns or irregularities.
• Refers complex issues or matters requiring additional authority to full-time Testing Services staff.
• Successfully completes all required testing partner onboarding, certification, and security clearance processes, which may include background checks, fingerprinting, identity verification, and submission of identifying documentation.
• Works shifts outside of typical business hours as operational needs or departmental priorities require.
• Maintains regular, reliable, and non-disruptive attendance.
• Creates and maintains collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED