Hourly Supervisor

Aramark•Kingston, ON

1d•Onsite

About The Position

We are hiring part-time and full-time supervisors for our Retail food service locations on Queen's University campus with Aramark Canada Ltd. We are seeking Supervisors who are passionate about hospitality and thrive in a dynamic, high-performance environment. The successful candidate will be a key leader within our management team, ensuring a high-quality experience for our guests dining on campus and you will oversee service excellence, mentor and develop staff, and contribute to an exceptional atmosphere. We’re seeking a strong leader with excellent communication skills, the ability to motivate teams, and a commitment to ongoing improvement. If you’re passionate about hospitality, leadership, and creating outstanding guest experiences, this is the perfect opportunity for you!

Requirements

Proven leadership experience in food & beverage or hospitality.
Strong communication and people management skills.
Ability to thrive in a fast-paced, high-expectation environment.
Strong organizational and problem-solving abilities.
Commitment to service excellence and continuous improvement.
Knowledge of health & safety regulations and best practices.
Minimum 1-2 years experience

Responsibilities

Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
Supervise and mentor service staff, fostering a positive, high-performance culture.
Conduct pre-shift meetings, ensuring team members are informed of events, daily updates on menu and any other pertinent information.
Lead by example with a hands-on management approach, assisting with service only when required.
Provide ongoing training and professional development for team members.
Ensure members and guests receive exceptional service, exceeding expectations.
Oversee daily service operations, ensuring seamless kitchen and staff coordination.
Handle guest feedback and service issues professionally, ensuring timely resolutions.
Assist in inventory management, ensuring proper stock levels for beverages, supplies, and equipment.
Manage revenue control procedures, working closely with the manager & management team.
Conduct safety inspections, ensuring compliance with health & safety regulations.
Audits service and quality on a regular basis.
Adheres to all standards and established tracking procedures daily.
Develops and implements strategies to achieve customer satisfaction goals.
Supervisor accurate adherence to Aramark's time and attendance procedures.
Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
All employees to be trained according to company standards for safety, health, and sanitation procedure.