HOURLY SHIFT SUPERVISOR (FULL TIME)

Compass Group•Los Angeles, CA

21h•Onsite

About The Position

We are hiring immediately for a full time HOURLY SHIFT SUPERVISOR position. Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within. Success on our team starts with our culture: We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients. A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats. Our services require a CONCIERGE mentality, a bias to action with humble hospitality. We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to. We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships. We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy). Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

Requirements

Previous customer service lead experience is required.
The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer.
The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables.
The use of slip-resistant shoes and proper lifting techniques.

Responsibilities

Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
Responsible for providing training and creating work schedules.
Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
Acts as the contact person for employees with complaints or requests for time off.
May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
Perform other duties as assigned.