Hourly Manager / Shift Leader

Cicis•Augusta, GA

13d•Onsite

About The Position

Cici's Pizza is looking for a high-energy leader with a passion for people, pizza, and performance to lead one of their vibrant locations. As a manager, you will be the heartbeat of the restaurant, leading a team and creating experiences that keep families coming back. This role involves managing all aspects of restaurant operations, from team leadership and guest experience to food safety, inventory management, and financial performance.

Requirements

Leadership Firepower: Inspire, coach, and energize others.
Guest Obsessed: Prioritize hospitality.
Operations Know-How: Experience in restaurant operations, including food preparation and shift management.
Financial Smarts: Understanding of budgets, KPIs, and P&Ls.
Safety-First Mentality: Knowledge of and adherence to safety and sanitation rules.
Clear Communicator: Effective communication with staff, guests, and management.
Multi-Tasking Machine: Ability to manage multiple priorities in a fast-paced, high-volume environment.
Tech-Savvy: Proficiency with POS systems, scheduling software, and reporting tools.
Community Connector: Ability to engage with and bring people together.
High school diploma or equivalent.
1–2 years of restaurant leadership experience preferred.
Basic skills in Microsoft Word & Excel.
Valid state-issued driver’s license and reliable transportation.
Ability to travel to nearby locations if needed.
Current auto insurance.
Must pass a background check.
ServSafe or state food safety certification (or willingness to get certified).

Responsibilities

Recruit, train, and inspire a team of kitchen heroes, buffet ninjas, and guest service champs.
Deliver exceptional guest experiences that encourage repeat business and positive word-of-mouth.
Ensure adherence to Cicis' gold standards in food preparation, presentation, and service.
Lead with food safety excellence, following all relevant health department regulations and company food handling rules.
Manage the buffet to ensure fresh, appealing, and well-stocked offerings.
Create efficient schedules that optimize operations and control labor costs, in compliance with labor laws.
Manage inventory and control food and supply costs to minimize waste.
Track sales, labor, food costs, and other key performance indicators, analyze reports, and make data-driven decisions to meet targets.
Engage with the community by hosting events like school spirit nights, fundraisers, and other community gatherings.
Train, coach, and develop team members into hospitality professionals and future leaders.
Oversee the cleanliness and maintenance of the entire restaurant, including the kitchen, dining areas, and restrooms.
Manage vendor relations, ensuring timely deliveries and resolving any issues.