Hotline Supervisor

Women Helping Women•Cincinnati, OH

1d•Hybrid

About The Position

The Hotline Program provides 24-hour crisis intervention, advocacy, and support to survivors of domestic violence, sexual assault, stalking, and dating violence across the communities we serve. This team ensures survivors have immediate access to trauma-informed, confidential support at any time. We are seeking a collaborative and organized Hotline Program Supervisor to lead and support a team of advocates providing around-the-clock crisis response services. This role blends leadership and direct service, ensuring a seamless, high-quality system of care that is responsive to survivor needs. The Hotline Program Supervisor is responsible for maintaining consistent coverage across 24-hour programming, supporting staff development, and fostering strong community partnerships. This position plays a key role in advancing a culture of teamwork, accountability, and survivor-centered service delivery.

Requirements

Minimum of 1 year of supervisory experience
Demonstrated experience in the gender-based violence field
Strong organizational, interpersonal, and communication skills
Ability to work both independently and collaboratively
Proficiency in Microsoft Office Suite and virtual platforms (e.g., Zoom)
Commitment to maintaining confidentiality and handling sensitive information with discretion
Passion for Women Helping Women’s mission and survivor-centered work
Reliable and consistent access to the internet
Ability to maintain a confidential workspace

Nice To Haves

2+ years of supervisory experience preferred
Additional supervisory or leadership experience
Experience working with diverse populations and community systems
May be expected to take on additional duties to support agency effectiveness
May provide supervision to interns and volunteers as needed

Responsibilities

Supervise and Support Staff: Recruit, hire, train, and manage Hotline Advocates. Conduct regular supervision and performance evaluations, including performance improvement planning as needed. Promote a supportive, collaborative team environment aligned with WHW values.
Ensure Quality Service Delivery: Provide direct services including crisis intervention, hospital accompaniment, and holistic advocacy. Oversee program operations to ensure efficient, high-quality, and survivor-centered services. Maintain consistent 24-hour coverage through development and management of staff schedules. Support On-Call Supervisor rotation coverage in collaboration with the Hotline Director.
Program Oversight and Administration: Manage and review documentation, including timesheets, mileage reimbursement, and service data. Oversee collection of program data for statistics, client satisfaction, and outcome measurement. Facilitate two monthly team meetings, including non-traditional hours, to support collaboration and communication. Actively participate in agency strategic planning and ongoing program development.
Community Collaboration and Leadership: Build and maintain strong relationships with referral partners and allied professionals across service counties. Represent Women Helping Women in a professional and confidential manner. Promote positive public relations and advance the mission of the agency within the community. Foster teamwork and cohesion across internal programs and multidisciplinary partners.