Hotel Valet Cashier - Walt Disney World's Animal Kingdom Jambo House Lodge

Towne Park • Bay Lake, FL

2d • Onsite

About The Position

The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. This role involves maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests within five feet with a professional and friendly demeanor, and using guest last names during interactions. The Valet Cashier will also practice proper phone etiquette, assist guests with inquiries, and provide information about the facility and local attractions. Key responsibilities include collecting and reconciling revenue, furnishing receipts, accurately categorizing tickets for audit purposes, completing detailed shift reports, and following all cash bank standard operating procedures. Additionally, the role requires operating equipment such as registers, gates, and credit card machines, obtaining information about daily events and rates, identifying and collecting revenue for overnight vehicles, maintaining claim checks and guest folio archives, producing guest vehicle key inventory for billing, and pulling guest keys for pick-up. Maintaining a clean work environment, including the cashier booth and parking areas, and completing tasks in a timely manner are also essential. The Valet Cashier will collect claim checks/tickets from guests before issuing keys and check keys for vehicle location and damage surveys.

Requirements

• High school diploma or general education degree (GED)
• Must be able to pass a criminal background check and drug screen
• One to three months related customer service experience and/or training; OR equivalent combination of education and experience without High School Diploma or GED
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance

Nice To Haves

• Cashier/cash handling experience preferred

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Uses salutation of the day and welcomes guests to the location.
• Practices proper Towne Park phone etiquette.
• Assists guests with directions, taxis, reservations and other inquiries.
• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Collects and reconciles revenue and furnishes receipts upon request.
• Accurately categorizes tickets for audit purposes.
• Completes accurate and detailed shift reports.
• Follows all cash bank standard operating procedures.
• Operates equipment, including register, gate, and credit card machine.
• Obtains information about daily events and rates to be charged.
• Identifies and collects revenue for overnight vehicles that have not been charged for parking.
• Maintains claim checks and guest folio archives.
• Produces guest vehicle key inventory for billing purposes.
• Pulls guest keys and places in pick up order.
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles.
• Completes all tasks in a timely manner as instructed by the Account Manager.
• Collects claim checks/tickets from all guests prior to issuing keys.
• Checks all keys for location of vehicle and damage surveys prior to securing keys

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED