Hotel Supervisor

Yugo•Urbana, IL

10d•$24 - $26•Onsite

About The Position

The Hotel Supervisor plays a key role in delivering an outstanding guest experience by ensuring a welcoming, professional, and efficient environment. This role is responsible for overseeing front desk operations, guest interactions, and administrative tasks while supporting the overall success of the hotel. The main responsibility is to ensure that we deliver the best possible experience for our hotel guests.

Requirements

Minimum of 2 year’s experience in front desk hotel operations
Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
Strong problem-solving skills and attention to detail.
Professional appearance and adherence to uniform standards.
Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
Experience utilizing PMS preferably MEWS
Experience working with and integration of third-party booking systems.
Intermediate skills in using MS Office and online systems / databases.
Resilience and adaptability, as well as a great cultural diversity awareness.
Ability to maintain open communication with General Manager and Maintenance Supervisor.
Experience supervising front desk and/or housekeeping team
Hospitality/Customer Service experience

Responsibilities

Serve as the first point of contact for guests, warmly greeting and engaging with visitors.
Promptly respond to guest inquiries, requests, and concerns, ensuring high levels of satisfaction.
Oversee the cleanliness and general upkeep of guest rooms, lobby, and shared spaces, addressing any deficiencies.
Ensure all rooms meet the company’s cleanliness and quality standards before guest arrivals. This can include engaging in required cleaning procedures.
Plan and prepare for daily check-ins and check-outs to optimize guest flow and minimize wait times.
Supervise front desk and housekeeping schedules and assignments to ensure timely room turnover.
Manage daily front desk operations, including answering phones, responding to emails, and handling guest reservations through MEWS Property Management System (PMS).
Maintain accurate guest bookings and update availability on all listing platforms (booking.com, Expedia, Airbnb etc) to maximize occupancy and revenue.
Ensure accurate integration with PMS and third-party booking sites to prevent overbookings.
Ensure guest payments through third party and direct bookings.
Analyze booking trends and make recommendations for adjustments to pricing strategy to maximize revenue.
Ensure all company policies, procedures, and safety protocols are followed, including emergency response, health codes and energy conservation measures.
Professionally respond to all customer reviews on all platforms in line with Yugo standards.
Maintain an organized front desk area, filing necessary documentation and managing administrative tasks efficiently.
Support operational needs by completing additional tasks as assigned.