Hotel Shuttle Driver
About The Position
The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport. The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services. With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities.
Requirements
- Valid Driver’s License: Must possess a valid driver’s license appropriate for the type of vehicle (e.g., Class C or CDL if driving larger vans or buses).
- Clean Driving Record: No recent traffic violations, accidents, or driving-related criminal offenses.
- High school diploma or equivalent
- Customer Service Skills: Demonstrated experience with a strong focus on guest satisfaction.
- Time Management and Organization: Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
- Communication and Interpersonal Skills: Excellent skills for engaging with guests and collaborating with team members seamlessly.
Responsibilities
- Provide a safe and timely shuttle service to guests, transporting them to airports, attractions, business centers, or other designated locations.
- Assist with loading and unloading luggage as needed.
- Greeting guests warmly, provide information about the local area, and answer questions about hotel services and amenities.
- Address and resolve any guest concerns or special requests during transit.
- Inspect the vehicle before and after each trip to ensure it is clean, well-maintained, and in good working condition.
- Report any mechanical issues or damage promptly and schedule regular maintenance or repairs.
- Follow all traffic laws and safety regulations to ensure passenger safety.
- Maintain a valid driver’s license and any required certifications (e.g., commercial driving license, if applicable).
- Log trip details, including mileage, destinations, and passenger counts.
- Keep records of maintenance schedules and fuel expenses if required.
- Communicate with the front desk to coordinate shuttle schedules and guest pickups.
- Adapt to changes in guest schedules or special transportation requests.
- Ensure the shuttle vehicle is clean, organized, and stocked with any amenities (e.g., bottled water, brochures).
- Maintain a professional appearance and provide a friendly, welcoming experience for guests.
- Be prepared to handle emergencies or unexpected situations, such as accidents, vehicle breakdowns, or medical incidents, in a calm and professional manner.
- Act as a brand ambassador by promoting the hotel’s services and offerings during interactions with guests.
- Provide local insights and recommendations to enhance the guest experience.
- Ensure timely pick-ups and drop-offs according to the schedule, avoiding unnecessary delays.
Benefits
- Exclusive Discounts: Hotel, food, and beverage savings for personal travel
- Professional Growth: Online training courses and Commonwealth University
- Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
