PM Hotel Van Driver

Pyramid Global Hospitality•Birmingham, AL

2d•Onsite

About The Position

We are looking for a highly motivated individual to join our Guest Services team as a hotel Shuttle Driver. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Shuttle Driver assists guests by providing them transportation as requested in the local area. They will serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

At least one year in a customer service role with high guest interaction
Valid Driver’s License with no infractions
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and running to retrieve cars
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interact with all guests
Welcome all guests to the vehicle, opening doors as needed and assisting with any bags
Be knowledgeable of the local area and the traffic patterns and directions to commonly visited attractions/restaurants
Offer recommendations of other areas of interest
Maintain the cleanliness and operation of the shuttle, reporting any problems that need attention to the manager
Assist guests in securing other forms of transportation as needed
Work together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
Be the difference with all guest and employees and do more than just “the norm"