Hotel Service Coordinator - Housekeeping - Bellagio

MGM Resorts International

1d • Onsite

About The Position

As a Hotel Services Coordinator at Bellagio, you ensure exceptional guest experiences by maintaining high standards across guest rooms and suites, conducting detailed inspections, and coordinating timely repairs and replacements. You collaborate with housekeeping, engineering, and supply teams to track issues, streamline ordering processes, and maintain accurate records and standards. Through strong organization and communication, you help create seamless, memorable stays for every guest.

Requirements

• High School Diploma or GED required
• 1+ Years of Prior Relevant Experience required
• Work varied shifts, to include weekends and holidays required

Responsibilities

• Complete quality control room / suite inspections identifying FF&E, bedding, deco items, engineering and housekeeping issues
• Develop an administrative tracking process to follow-up on issues
• Develop a centralized communication process for managers and supervisors to report guest room and suite issues
• Work with Hotel Services Supply Manager to order replacement items
• Work with Supply Manager to streamline ordering process for items ordered through the Design Center
• Work with Hotel Services Project /Systems Manager to develop computerized catalog of guest room / suite FF&E / bedding items
• Work with Executive Housekeeper to conduct surveys on furniture in rooms, suites and hallways that need to be upholstered or repaired
• Coordinate and follow-up with Engineering on repairs
• Maintain a tracking system on items that have been ordered to ensure follow-through occurs
• Develop spec book for lamps and shades to streamline ordering process
• Photograph and update guest room standards books as changes occur

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees