Hotel Security Officer

FORT HALL CASINO•Fort Hall, ID

4d•$15 - $21•Onsite

About The Position

Contributes to the efficient daily operation of the Shoshone Bannock Hotel Security activities by ensuring the safety and security of guests, employees, and property in accordance with the established policies and procedures of the Shoshone Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

Requirements

High School Diploma or GED
One (1) year of security, hospitality, or law enforcement experience.
A valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation according to the established requirements below.
Tribal and Native American preference shall apply to all positions.
Must be able to submit supporting documentation of education and training to support qualifications.
Must be able to obtain FEMA, IS-100 Introduction to Incident Command certificate.
Must obtain and maintain an Idaho driver's license and qualify for fleet management and insurance coverage on company vehicles.
Medical certification and/or physical assessment every 12 months to ensure ability to perform physical demands.
Must obtain CPR/AED and TIPS certification during introductory period
Bicycle patrol training certificate
Pre-employment drug screen.
Personal reference check and employment verification.
Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.
Has not been found guilty of, charged with, received a deferred sentence

Nice To Haves

Knowledge of goals, objectives, functions, policies, and procedures of Shoshone Bannock Casino Hotel.
Knowledge of applicable to federal, state, tribal, and gaming laws, regulations, requirements, and principles.
Knowledge of department organization, functions, objectives, policies, and procedures.
Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a casino environment.
Knowledge of use and workings of security systems, cameras, and alarm systems.
Knowledge of file and records management
Knowledge of intergovernmental, community, and public relationships with tribal, county, and state law enforcement agencies.
Knowledge of customer service standards that build customer loyalty, satisfaction, and ultimately bring success to the Shoshone Bannock Casino Hotel.
Skill in sensing or spotting disruptive patrons or situations.
Skill in assessing situations quickly and making solid decisions.
Skill in conflict resolution.
Skill in surveillance monitoring.
Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
Skill in addressing customer problems.
Skill in correct English usage, grammar, spelling, and punctuation.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to use reasoning words to defuse verbal and physical altercations.
Ability to handle irate, disorderly or intoxicated guests in a professional manner.
Ability to analyze situations and adopt appropriate courses of action.
Ability to remain calm in emergency or crisis situations.
Ability to work independently with minimal supervision.
Ability to prepare comprehensive and concise reports and plans.
Ability to work in a fast-paced environment and meet deadlines.
Ability to follow instructions in verbal and written format.
Ability to demonstrate moral character, honesty, tact, fairness, and desire to help when dealing with people.
Ability to establish and maintain professional relationships with the public and co-workers.
Ability to make solid decisions and exercise independent judgment.
Ability to demonstrate sensitivity to the needs of guests without prejudice.
Ability to maintain confidentiality.

Responsibilities

Reports any irregularities, damages, tampering, vandalism, or suspicious activities of team members, guests, vehicles, property belonging to Shoshone- Bannock Casino Hotel, including other equipment and items entrusted to the Casino Hotel.
Utilizes communication systems, including but not limited to phones and radios.
Safeguards all Gaming and Hotel equipment and property.
Generates electronic and/or written reports as necessary regarding security-related incidents involving guests, team members, facility, and property.
Escorts guests and team members, when assigned or as needed.
Observes guest and team members, while posted or on patrol.
Patrols property to identify potential safety hazards; prepares written reports to the appropriate individual, for proper resolution.
Becomes familiar with hazardous materials used on property, and all Safety Data Sheets/Material Safety Data Sheets associated with chemicals.
Coordinates situations with casino security team members or emergency personnel; informs outside agencies of any unusual or suspicious situations on property when directed.
Operates Casino Hotel vehicles and may be called upon to assist with local transport for special events. May perform bicycle patrol as assigned.
Interacts with guests and team members in a positive and professional manner.
Investigates, revisits, and tracks Casino and Hotel related illegal incidents occurring on property, including RV Park.
Patrols parking lots and works special events to mitigate illegal activity on property.
Attending regularly scheduled departmental meetings and training courses.
Accesses locked areas or equipment as necessary.
Maintains order at public gatherings and events on hotel property.
Maintains strict confidentiality of all information processed through the department, including records, reports, documents, conversations, etc.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.