Dual Hotel Security Guard

McKibbon Hospitality•Charlotte, NC

2d•Onsite

About The Position

As a McKibbon Security Guard, you play a vital role in creating a safe, welcoming environment for guests and team members. This position combines traditional security responsibilities with the warmth and professionalism of the hospitality industry. You will protect the property, respond to emergencies, and support guests with exceptional service.

Requirements

Previous experience in a security role
High school diploma or equivalent
Proficiency with computers and basic math
Strong verbal and written communication skills
Ability to provide excellent customer service and maintain professionalism

Nice To Haves

Hotel or restaurant experience (highly preferred)
Security Officer license or safety training certification (preferred)
CPR and First Aid certification (preferred)

Responsibilities

Ensure the safety and security of guests, employees, and property assets
Anticipate guest needs, respond promptly, and maintain positive guest relations
Address and resolve guest complaints to ensure satisfaction
Maintain knowledge of hotel features, services, and hours of operation
Respond to emergency situations and provide clear direction
Handle disruptive guests professionally and with a customer‑focused approach
Conduct regular property patrols, ensuring secure doors and well‑maintained stairwells
Communicate guest information and special requests to appropriate departments
Serve as the primary contact for emergency personnel arriving on property
Uphold McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

Benefits

Monthly bus or rail passes at a reduced rate
Discounted parking
Comprehensive benefits package including medical, dental, and vision (for Full Time Associates)
Life insurance (for Full Time Associates)
Pet Insurance (for Full Time Associates)
Short and long-term disability (for Full Time Associates)
Paid time off and holidays (for Full Time Associates)
Tuition assistance (for Full Time Associates)
Competitive Compensation with incentives
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts