Hotel Sales & Front Desk Coordinator

Summit Management Corporation•Atlanta, GA

23h•$17 - $19

About The Position

The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties.

Requirements

High school diploma or equivalent required
Previous hospitality or customer service experience preferred
Strong communication and organizational skills
Comfortable working in a fast-paced, guest-facing environment
Basic computer skills (Microsoft Office; hotel systems a plus)
Ability to multitask and prioritize effectively
Positive attitude and team-oriented mindset
Flexible schedule, including weekends and holidays as needed

Responsibilities

Assist the Director of Sales with preparing proposals, contracts, and group/event documentation
Maintain organized and up-to-date sales files and records
Coordinate communication between sales and hotel departments to ensure smooth execution of group business
Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials
Assist with creating reports and tracking sales activity
Help coordinate details for group arrivals and events
Conduct basic site tours of the hotel as needed
Respond to sales inquiries and route leads appropriately
Provide excellent guest service by greeting and assisting guests with check-in and check-out
Handle guest requests, concerns, and service issues professionally and promptly
Answer phones and respond to guest inquiries
Process reservations and updates in the property management system
Maintain a clean, organized, and welcoming front desk area
Support overall front office operations as needed