Hotel Sales & Events Coordinator

Sree Hotels•Charlotte, NC

4h•Onsite

About The Position

SREE Hotels is seeking a Sales and Events Coordinator for their new TownePlace Suites hotel, located in the LoSo area of Charlotte, NC. This role involves supporting Sales Managers and the Director with group and meeting/event clients to ensure all related event and room requirements are documented and communicated to all hotel departments. The coordinator will be responsible for securing and coordinating meeting/event details for all internal and external clients, and at times, will act as a liaison between Sales Managers/Director and the customer to ensure complete customer satisfaction. SREE Hotels, one of the fastest-growing property management groups in the Southeast, owns and operates 24 brand name hotels, including Marriott & Hilton brands, in popular markets. The company offers professional training & development, responsive corporate support, competitive pay, and an excellent benefits package.

Requirements

Prior experience working in hospitality sales, hotel front desk, catering or events is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to work some weekends and evenings, based on booked events.

Nice To Haves

Prior experience working in a Hotel environment is a plus.
Experience with reservation systems (FOSSE, PEP, etc.) is a plus.

Responsibilities

Maintains & updates all active files. Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in sales database system.
Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk.
Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral.
Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda.
Attend specific sales meetings and/or property specific meetings.
Must be aware of entire hotel operation.
Follow up with group blocks prior to cut off date with group room pick up and confirming group cut-off date.
Answer in-coming calls and direct or handle appropriate requests.
Provide phone, email, and office coverage to assist customers as needed.
Block space, detail and create BEOs for all meeting/events. Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/décor/equipment, securing function space and more.
Prepare group resumes, daily function report and BEO packets. Ensure all rooms/event information is distributed throughout the hotel.
Resolve any issues, complaints and or problems that ensure quality product delivery and client satisfaction.
Ensure all billing, commission payments, deposits, etc are correct and processed accordingly.
Conduct hotel site tours when needed or appropriate. Assist the Sales Managers with any site visit preparation per their request.
Assist Sales Managers with inputting group rooming list, preparing convention kits and collateral to be used in house and on sales calls.
Type all proposals, contracts and BEOs on a timely basis and create appropriate file.
Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence.
Attend pre-conference meetings to provide client satisfaction.
Maintain a professional and friendly relationship with other departments, team members and guests.
Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients.
Perform other services and duties as requested by the Sales Managers, Director and/or General Manager.