Hotel Rooms Supervisor

Hampton Inn Boston-Natick•Natick, MA

1d•Onsite

About The Position

The Rooms Supervisor at Hampton Inn Boston Natick oversees the daily operations of the Front Desk and Rooms Division, ensuring exceptional guest service and efficient hotel operations. This role combines hands-on leadership with team supervision, focusing on guest satisfaction, room readiness, and seamless coordination with housekeeping and other departments. Working closely with the Operations Manager and General Manager and key departments, the Rooms Supervisor helps maintain service standards, supports staff development, and contributes to the overall performance of the hotel.

Requirements

3–5 years of hotel front office or rooms experience; supervisory experience
Strong leadership, communication, and problem-solving
Ability to multitask and work effectively in a fast-paced environment
Proficiency with hotel systems (PEP/MS Office preferred)
Flexible schedule, including nights, weekends, and holidays
Ability to interact professionally with guests, team members, and vendors

Responsibilities

Oversee daily operations of the Front Desk and Rooms Division to ensure exceptional guest service and smooth operations
Supervise, train, and support team members; provide coaching, feedback, and performance accountability
Ensure accurate reservations, check-in/check-out, billing, and room status coordination with housekeeping
Handle guest concerns promptly and professionally to maintain high satisfaction scores
Monitor staffing levels, schedules, and departmental expenses to meet operational goals
Maintain compliance with company policies, safety standards, and brand requirements
Act as Manager on Duty as needed and support overall hotel operations