Hotel Room Coordinator

Downstream Casino Resort•Quapaw, OK

1d•Onsite

About The Position

The Hotel Room Coordinator is responsible for managing daily operations related to room status, guest requests, and departmental coordination. This role involves preparing daily work for housekeeping staff, maintaining logs and reports, responding to inquiries, and ensuring effective communication within the department and with other personnel. The position requires strong customer service skills, the ability to handle emergencies, and proficiency in office duties. The coordinator must maintain a professional work environment and adhere to company policies and attendance guidelines.

Requirements

Must be at least 18 years old or older upon employment.
High School diploma or equivalent required.
Customer service experience required with strong verbal and written communication, organizational, data entry and clerical skills.
Must have proficient computer skills required.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must be able to deal effectively and interact well with customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid non-gaming license.
Must be able to read, write, speak, and understand English.
Must be able to respond to visual and aural cues.

Nice To Haves

Minimum of one (1) year dispatch experience preferred.
Microsoft Word and Excel experience preferred.

Responsibilities

Prepare daily work for GRA’s, room boards, and corresponding reports.
Complete Floor Status Chart, report call offs, keep radio, key logs, guest request, complaints, front desk request.
Respond to telephone inquiries and requests for department services.
Make an initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, urgency, inconvenience involved, or service needs.
Follow emergency procedures to disseminate information to appropriate key personnel.
Generate internal work orders in response to requests.
Receive and review all incoming work orders for completeness and forward them to the appropriate manager.
Maintain daily log of dispatch orders, maintenance requests, and computer database.
Create and maintain department files, records and logs, employee files and associated information.
Promote positive public/employee relations.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Consistently demonstrate excellent telephone etiquette and customer service skills when speaking with employees and guests.
Perform miscellaneous office duties, such as typing, filing, answering telephone, and accessing computer during assigned shift.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always.
Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Attending all necessary training meetings.
Assist in other projects, as directed.