Hotel Room Attendant II

Hard Rock Hotel & Casino Ottawa•Seminole Casino Hotel Immokalee, FL

8d•Onsite

About The Position

Under the direction of the Housekeeping Manager, the incumbent ensures hotel rooms are cleaned to established property standards. This role involves servicing guest rooms using cleaning agents and equipment, removing and replacing linens, preparing rooms for guests, and organizing/replenishing amenities. The position requires maintaining a clean and orderly cart with adequate supplies and ensuring a clean, safe, and hazard-free work environment. Team members are expected to exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies, demonstrate commitment to responsible gaming and alcohol service, and uphold the Company’s Mission and Values.

Requirements

High school diploma or equivalent
Previous hotel cleaning experience is preferred.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Service guest rooms using cleaning agents and equipment in adherence to department policies.
Remove, inventory and replace soiled linens and prepare rooms for guest arrivals.
Organize and replenish guest room amenities.
Maintain a clean and orderly cart with adequate supplies.
Maintain a clean, safe, hazard-free work environment within areas of responsibility.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Promote positive guest and team member relations at all times.
Perform other duties as assigned.