Hotel Reservations & Payment Coordinator

Internova Travel Group•Remote,

6d•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Requirements

Minimum of 2 years of corporate travel consulting and sales experience.
Minimum of 2 years of customer service experience, preferably within the travel industry.
Experience coordinating and managing international travel reservations and related documentation.
Typing proficiency of at least 50 words per minute (WPM).
Demonstrated commitment to delivering exceptional, proactive, and customer-focused service.
Strong knowledge of travel industry practices, policies, and procedures.
Proficiency in Sabre GDS required.

Responsibilities

Reconfirm receipt of payment with all prepaid hotel partners for domestic and international reservations.
Process, resend, and/or obtain hotel authorization forms as required to support traveler accommodations.
Maintain accurate and complete documentation of all reservation activity in company systems.
Prepare and submit daily reconfirmation reports, identifying and escalating issues requiring additional support or resolution.
Assist clients with obtaining hotel folios and supporting documentation as requested.
Partner with internal teams and hotel suppliers to resolve payment, billing, and reservation discrepancies in a timely manner.
Ensure compliance with client travel requirements, company standards, and service-level expectations.
Assist with hotel reservations when needed; complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.