Hotel Reservations Agent

Mr C Coconut Grove•Miami, FL

About The Position

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A RESERVATIONS AGENT: You will be responsible to ensure that reservation hotlines are attended to at all times to meet daily business needs and will be responsible for creating, updating, and maintaining reservation records promptly in accordance with guests' booking confirmations.

Requirements

Work experience as in reservations or similar job
Previous guest service
Previous customer service experience preferred
Excellent communication
Maintains a good energy level
Thorough and organized
Professional
Punctual
Flexibility to work in shifts
Ability to work with little or no supervision while meeting high-performance standards
Ability to follow instructions
High school diploma is a plus
Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards.

Responsibilities

Gathers all necessary information from the caller when booking a reservation
Check daily emails
Enter wait listed reservations in PMS
Handle credit card payments, as well as credit card authorizations
Process reservations amendments and cancellations
File reservations
Forward guest inquiries and credit card disputes to Reservations Supervisor
Negotiate rate discounts requests with Management approval
Communicate Front Office of late check outs and extensions requests
Maintain guest records
Cross train
Block special request reservations
Communicates hotel products and services to guests
Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures
Coordinates with other departments on joint tasks as they relate to sales, particularly the front office and food and beverage departments
Reviews guest arrivals each morning and notes any special requests and prepares staff to ensure product is on hand and request is executed
Serves as the concierge if needed to accommodate potential guests’ needs when scheduling reservation
Practices safety standards and report any unsafe condition to the manager
Processes group, third party and wholesale reservations
Maintains office supplies; and mails hotel advertising material to guests
Ensures reservation department policies are followed including deposit requirements, cancellation policies, comp rates, public space policy, room rates, etc.
Maintains and ensures compliance of all policies and procedures