Hotel Reservations Agent

Mr C Coconut Grove•Miami, FL

3d•$17 - $17•Onsite

About The Position

Mr. C Coconut Grove is looking to hire a Reservations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. Mr. C Miami Coconut Grove is an oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

Requirements

Work experience as in reservations or similar job
Previous guest service
Previous customer service experience preferred
Excellent communication
Maintains a good energy level
Thorough and organized
Professional
Punctual
Flexibility to work in shifts
Ability to work with little or no supervision while meeting high-performance standards
Ability to follow instructions
High school diploma is a plus
Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards.

Responsibilities

Ensure that reservation hotlines are attended to at all times to meet daily business needs.
Create, update, and maintain reservation records promptly in accordance with guests' booking confirmations.
Gathers all necessary information from the caller when booking a reservation.
Check daily emails.
Enter wait listed reservations in PMS.
Handle credit card payments, as well as credit card authorizations.
Process reservations amendments and cancellations.
File reservations.
Forward guest inquiries and credit card disputes to Reservations Supervisor.
Negotiate rate discounts requests with Management approval.
Communicate Front Office of late check outs and extensions requests.
Maintain guest records.
Cross train.
Block special request reservations.
Communicates hotel products and services to guests.
Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures.
Coordinates with other departments on joint tasks as they relate to sales, particularly the front office and food and beverage departments.
Reviews guest arrivals each morning and notes any special requests and prepares staff to ensure product is on hand and request is executed.
Serves as the concierge if needed to accommodate potential guests’ needs when scheduling reservation.
Practices safety standards and report any unsafe condition to the manager.
Processes group, third party and wholesale reservations.
Maintains office supplies; and mails hotel advertising material to guests.
Ensures reservation department policies are followed including deposit requirements, cancellation policies, comp rates, public space policy, room rates, etc.
Maintains and ensures compliance of all policies and procedures.