Hotel Reservation Agent (EVERGREEN)

Kalispel Tribe Careers•Airway Heights, WA

9d•Onsite

About The Position

Checks guests in and out of the Northern Quest Resort and Casino Hotel, which includes the following duties: Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. Provide anticipatory service in a thoughtful and intuitive way. Exhibit a genuine sense of interest and concern for the guest. Checking guest in and out of hotel using the hotels computer system. Answering guest questions about the hotel and local area or inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Balance bank at end of shift and notify Supervisors or Managers of any discrepancies immediately. Answer all telephones within three rings. Works as a team with other associates to maintain the best service standards available. Up sell guest on rooms, service, and amenities. Comply with hotel safety and Loss Control Procedures.Goes through all guest comps to ensure the billing is correct.Balance all credit card transaction throughout the hotelHave knowledge of all hotel emergency procedures. Maintain four star/four diamond service standards. Have knowledge of the Camas Club and its policies and procedures.Fulfill any reasonable work requested by a Manager or Supervisor.Greets, registers, and assigns rooms to guests.Issues room keys and escort instructions to bellhop.Keeps records of room availability and guests’ accounts.Make and confirms hotel, restaurant, transportation, or entertainment reservations, and arrangements for tours.Posts charges such as room, food, liquor, or telephone, to ledger.Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.Use proper interpersonal skills when dealing with customers and employees. Share information with other departments to facilitate their successful performance. Ensure guest confidentiality standards are followed. Responsible for maintaining a consistent, regular good attendance record. Ensure control/protection of company assets. May be required to be a panelist for the Internal Review Hearings. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. · This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

High school diploma or general education degree (GED)
Three to six months related experience and or/training; 1-2 years related college courses a plus.
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Highly articulate.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to write professional correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to maintain effective working relationships with department head and employees.
Excellent organizational, communication and interpersonal skills.
Ability to obtain and maintain a Kalispel Tribal Gaming License.
Work nights, weekends and holidays as required.
Requires the ability to lift and or/move objects weighing up to 50 pounds.
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Often requires walking or moving about to accomplish tasks.
Frequently requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Nice To Haves

Experience in a four star/four diamond hotel preferred.
1-2 years related college courses a plus.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
Provide anticipatory service in a thoughtful and intuitive way.
Exhibit a genuine sense of interest and concern for the guest.
Checking guest in and out of hotel using the hotels computer system.
Answering guest questions about the hotel and local area or inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Balance bank at end of shift and notify Supervisors or Managers of any discrepancies immediately.
Answer all telephones within three rings.
Works as a team with other associates to maintain the best service standards available.
Up sell guest on rooms, service, and amenities.
Comply with hotel safety and Loss Control Procedures.
Goes through all guest comps to ensure the billing is correct.
Balance all credit card transaction throughout the hotel
Have knowledge of all hotel emergency procedures.
Maintain four star/four diamond service standards.
Have knowledge of the Camas Club and its policies and procedures.
Fulfill any reasonable work requested by a Manager or Supervisor.
Greets, registers, and assigns rooms to guests.
Issues room keys and escort instructions to bellhop.
Keeps records of room availability and guests’ accounts.
Make and confirms hotel, restaurant, transportation, or entertainment reservations, and arrangements for tours.
Posts charges such as room, food, liquor, or telephone, to ledger.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
Use proper interpersonal skills when dealing with customers and employees.
Share information with other departments to facilitate their successful performance.
Ensure guest confidentiality standards are followed.
Responsible for maintaining a consistent, regular good attendance record.
Ensure control/protection of company assets.
May be required to be a panelist for the Internal Review Hearings.