Hotel Public Area Attendant FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

2d•Onsite

About The Position

Responsible for providing clean and debris free public areas throughout the hotel, including lobby, public restrooms, hallways, pool area, meeting room, business center and fitness center, and the hotel front entrance. Ensures compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Responsible for frequent disinfecting and sanitizing of all areas of hotel, including guest and employee spaces. Responsible for cleaning offices, front entrance doors, public areas, break rooms and restrooms as well as fitness center and business center and pool with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents. Responsible for thoroughly dusting all furniture, pictures, and shelves, extending arms over head, bending, and stooping as needed. Responsible for thoroughly cleaning and polishing all metal surfaces, applying pressure in repeated motion. Must attend to elevator lobby and continually sanitize and disinfect high touch points and areas.

Requirements

Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Knowledge of procedures applicable to housekeeping, especially those relating to safety and security of guest and hotel property preferred
Spanish or other language skills a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
Ensures complete guest satisfaction.
Maintains quality standards and service according to property expectation
Responsible for frequent disinfecting and sanitizing of all areas of hotel, including guest and employee spaces.
Responsible for cleaning offices, front entrance doors, public areas, break rooms and restrooms as well as fitness center and business center and pool with cleaning agents by extending arms over head to reach all above areas.
Adhere to cleaning procedures and instructions for use of cleaning agents.
Responsible for thoroughly dusting all furniture, pictures, and shelves, extending arms over head, bending, and stooping as needed.
Responsible for thoroughly cleaning and polishing all metal surfaces, applying pressure in repeated motion.
Must attend to elevator lobby and continually sanitize and disinfect high touch points and areas.
Assists in laundry or room attendant as needed.
Assists in departmental training efforts
Responsible for developing a critical eye for detail and perfection.
Demonstrate and promote KLECH core values and MAD skills
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.