Hotel Porter

Hawaiian Building Maintenance•Honolulu, HI

2d•$20 - $24•Onsite

About The Position

Join the dynamic team at Hawaiian Building Maintenance as a Guest Service and Traffic Attendant in the vibrant area of Waikiki. In this role, you will be the first point of contact for guests, providing exceptional service by assisting with luggage, offering directions, and ensuring a smooth arrival and departure experience. You will also manage traffic flow in designated areas, ensuring safety and efficiency for guests and staff alike. This position requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. If you have a passion for hospitality and thrive in a team-oriented setting, we invite you to apply and become part of our dedicated team committed to delivering excellence in service.

Requirements

Must pass HBM prescreen check
Valid Hawaii Driver’s License required.
Fluency in English is essential
Ability to work outdoors for extended periods in varying weather conditions.
Ability to stand and walk for prolonged periods.
Ability to lift and carry luggage weighing up to 50 pounds.
Strong situational awareness and the ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

High school diploma or GED preferred
proficiency in English and Japanese, verbal, reading and writing, is highly preferred.
Previous experience in hospitality, customer service, valet operations, or traffic control is preferred but not required.

Responsibilities

Welcome guests and visitors upon arrival in a friendly and professional manner.
Direct guests with luggage to the ADA elevator and discourage the use of escalators when transporting luggage or other large items.
Assist guests with carrying luggage up and down stairs when appropriate and when safe to do so.
Provide directions to building amenities, lobby areas, and other common destinations as needed.
Maintain a visible presence at the entrance to assist guests and answer basic questions.
Monitor vehicle traffic within the porte cochere to maintain an orderly and efficient flow of traffic.
Direct arriving and departing vehicles to appropriate loading and unloading locations.
Help prevent traffic congestion and bottlenecks by minimizing vehicle idling and encouraging drivers to move promptly after unloading.
Ensure luggage drop-off occurs in the designated area adjacent to the ADA elevator whenever possible.
Coordinate with valet, security, and building staff to maintain safe and efficient operations during peak arrival and departure periods.
Promote safe pedestrian and vehicle movement throughout the front entrance area.
Observe and report safety concerns, maintenance issues, or unusual incidents to the appropriate personnel.
Maintain a professional appearance and provide exceptional customer service at all times.
Assist with other guest service or operational duties as assigned.