Hotel PM Lobby Attendant - FULL TIME

The Guest House at Graceland•Memphis, TN

8d•Onsite

About The Position

This is a full-time position located in the Housekeeping Department at The Guest House at Graceland having variable/flexible working hours/days to include weekends, evenings, holidays, and overtime as required according to the business needs of the hotel. Eligible to enroll in benefits after successful completion of 60 days of employment. Hours 3:00 p.m. – 11:00 p.m.

Requirements

Knowledge of daily hotel operations
Must be able to communicate both in person and on the telephone with a wide variety of individuals
Ability to maintain confidentiality
Skill to work with guests who may become irate and upset
Ability to problem solve
Demonstrated experience with guest services/relations
Willingness to be part of the team
Must be organized
Ability to speak clearly and distinctly; both in person and on the telephone
Ability to lift up to 25 lbs. consistently
Requires constant lifting, reaching, stooping, and climbing stairs
Ability to stand for long periods of time
Ability to walk long distances throughout the shift
Must be able to work flexible hours/days and overtime as required
Must be able to work week-ends and holidays
Ability to maintain confidentiality
Identification badge and uniform is required
Must practice good personal hygiene to present a neat, clean, and healthy appearance at all times
Must be able to pass a background check and pre-employment drug test

Responsibilities

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Ensure security of any assigned keys and radio.
Review assignment sheet and update completed assignments.
Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
Review assigned area and complete general removal of any trash or debris.
Stock cleaning carts with designated supplies and equipment.
Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
Clean designated areas with proper chemicals, tools and equipment.
Ensure that nothing is stored in stairwells.
Transport any food and beverage trays/items in public areas to service areas.
Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
Dust and polish all woodwork.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Clean all lamps, light fixtures and light switches; check for proper working condition.
Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
Remove dust, grease and smears from house/public phones and reposition properly.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of planters and plants; remove debris, polish planters.
Remove dust, dirt, marks and fingerprints from doors and door frames.
Remove stains, scuff marks, and dust from baseboards, ledges and corners.
Polish all brass surfaces.
Empty trash containers, ashtrays and ash urns in public areas.
Remove trash; debris and cobwebs from balconies/patios.
Empty vacuum cleaner bags, replace and clean machines.
Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
Sweep front entrance, sweep and rinse off the pool deck daily.
Remove soiled towels from pool area and return them to Laundry.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to the Supervisor.
Ensure security of hotel property.
Other duties as assigned.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Always Maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.