Hotel Parking Cashier - Hilton Austin

Towne Park•Austin, TX

About The Position

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The position follows established practices and procedures, works under specific direction, and has decisions checked or verified frequently. The employee has control only over resources available to them. The hourly base pay range is $16 per hour. Scheduled shifts may be 7:00 a.m.–3:00 p.m., 9:00 a.m.–5:00 p.m., 1:00 p.m.–9:00 p.m., or 3:00 p.m.–11:00 p.m.; the schedule will be discussed during the interview. Travel of up to 5% may be required. Most work is outdoors for extended periods, potentially for the entire shift, and employees may encounter extreme heat and cold. Weather protection may be provided, but protection from temperature changes is not guaranteed. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, and in the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and applicable plan terms. Seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic math knowledge.
Ability to read and write standard English; read and comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group settings to guests, clients, and other employees.
Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform the stated physical demands, including extended sitting or standing and lifting or moving objects as described in the posting.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and treat guests and associates with courtesy, respect, and dignity.
Maintain accuracy and composure under pressure, use the appropriate salutation, welcome guests, and follow Towne Park phone etiquette.
Assist guests with directions and inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
Determine guest charges and process cash, credit, or direct-billing payments; categorize tickets for audit purposes; collect and reconcile revenue; and provide payment receipts.
Complete accurate and timely shift reports, follow procedures for cash banks, operate registers, gates, and credit card machines, and obtain information about daily events and applicable rates.
Complete tasks in a timely manner as instructed by the Lead Cashier or Account Manager.