Hotel Operations Supervisor - TownePlace Suites North Kingstown

Hotel•North Kingstown, RI

13h•Onsite

About The Position

TownePlace Suites North Kingstown, a Colwen Hotels property, is seeking an engaging, friendly and detail-oriented Operations Supervisor to support the Front Desk and Housekeeping operations of the Hotel. In this role you will focus on training, supervising, and scheduling of the Front Desk and Housekeeping teams. In addition, you will provide support to the Hotel Manager with administrative duties, act as MOD, and respond to guest request and issues in the absence of a manager. This role is hands on and will function as a Front Desk Agent and Housekeeper as needed. Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

Requirements

Two year college degree or equivalent hospitality experience
Previous brand specific experience preferred
Strong Leader of people
Superior interpersonal and customer service skills
Reliable with the ability to multitask and work under pressure
Excellent verbal and written communication skills
Intermediate to advanced computer skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends and holidays

Responsibilities

Assist in the interviewing and strong performance supervision of front office associates.
Ongoing review of staff to ensure adherence to established policies and procedures
Process check-in and check-out, verify billing, create reservations, and process special requests
Knowledge of hotel property, local attractions to assist guests.
Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
Compliance with Federal & State Labor laws
Ensure that all complaints regarding service and/or accommodations are investigated and resolves
Monitor budgets and payroll records and review financial transactions to ensure appropriateness
Ongoing analysis of processes for continuous improvement/efficiency
Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Balance cost controls with exceptional guest service and associate satisfaction
Maintain STRICT key controls and safety and security standards.
Other duties as assigned