Hotel Operations Administrator

UnCruise Adventures • Seattle, WA

5d • $25 - $31 • Onsite

About The Position

The Hotel Operations Administrator provides cross-functional administrative and operational support to Hotel and Galley teams. This role is responsible for tracking performance metrics, supporting financial and inventory controls, coordinating logistics and scheduling, and serving as a key link between shipboard teams, shoreside departments, and external vendors. Success in this role requires strong attention to detail, organization, discretion, and the ability to manage multiple workflows in a fast-paced, seasonal environment.

Requirements

• Experience working in hotel, galley, hospitality, or maritime operations environments (preferred)
• Passion for food, hospitality, and guest experience, with interest in food trends and quality-driven operations
• Prior experience using purchasing, reporting, or operational systems (e.g., inventory management, financial tracking, scheduling software)
• Strong organizational and administrative skills with the ability to manage multiple tasks, track details accurately, and meet shifting deadlines in a fast-paced operational environment
• Excellent written and verbal communication skills, with the ability to clearly articulate issues, recommendations, and follow-up items — including in situations that may be sensitive or time-critical
• Proficiency in Microsoft Office programs, including Word, Excel, and Outlook; comfort working with spreadsheets, reports, and shared documentation
• Demonstrated ability to prioritize work independently, adapt quickly to changing schedules or operational needs, and maintain focus under pressure

Responsibilities

• Maintain department tracking and reporting of key performance indicators (KPIs) on a per-cruise basis
• Track Food, Beer, Wine, Liquor, and Disposables spend per guest per day
• Support and maintain operational systems and tools including DocLink, RAMP, Procurify, Clover, and related platforms
• Audit weekly financial statements (trip packets) for accuracy, including POS (Clover) reports, tip reconciliation, petty cash approvals and balances, and bank deposits
• Assist with administrative and financial coordination during shipyard periods, including documentation, tracking, and reporting support
• Act as a liaison between the purchasing team and vendors to support account setup, invoicing, receivables, and issue resolution
• Support purchasing processes and ensure timely follow-up on orders and deliveries, tracking vendor pricing, contracts, and service levels
• Research opportunities for new vendors, partnerships, or cost-saving initiatives
• Assist the Senior Hotel Manager and Culinary Operations Manager with seasonal scheduling and staffing coordination
• Confirm and deny standby weeks and communicate schedule changes clearly and professionally
• Support recruitment and HR efforts, including interview coordination, onboarding, credential tracking, and documentation management
• Provide shoreside guest services support, including coordination of back-to-back guest laundry, dining logistics, and activity planning
• Work with the Sales team to support special requests, manifests, Salesforce reporting, and execution of guest gifts, celebrations, and custom experiences
• Assist in building and maintaining Front of House (FOH) and Back of House (BOH) inventory programs
• Receive and check in orders in Seattle, ensuring accuracy against purchase orders and invoices
• Monitor onboard inventory levels to accommodate fluctuating guest counts and ensure critical spares are stocked and available
• Provide general administrative support to Hotel and Galley leadership as needed, including meeting coordination, documentation, and follow-up
• Other duties as assigned

Benefits

• Cruise Benefit –Explore the world as our guests do: employees receive one complimentary cruise for two people every year, after each year of employment.
• Health and Wellness –Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options.
• 401k –Employees are eligible after 6 months of employment with an employer match.
• Time off –Enjoy ten company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure.
• Give Back to the Community – Make a difference by volunteering for non-profit and community organizations that you choose using two company-paid volunteer days each year.
• Eco-Commute–When you commute to work without the use of a single-occupancy motorized vehicle you will receive a daily stipend. You can carpool, walk, bike, take the bus, or kayak.
• Free Parking –Employees park for free at our Seattle office on days they commute by car.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees