Hotel Night Auditor Part Time

Westmont Group•Washington, DC

1d•Onsite

About The Position

This is a Part Time Position. Shifts will be Friday, Saturday and Sunday from 11:00 pm - 7:00 am. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. The role involves running audit reports/journals, making corrections and adjustments, and handling computer problems. It also includes inputting revenue/expenses/allowances to generate daily reports, balancing revenue and settlement accounts nightly, and maintaining files. The position requires greeting customers, completing the registration process, verifying credit cards, making change, balancing assigned house banks, and posting charges. Promptly answering the telephone, inputting messages, retrieving messages, and handling mail/packages are also key duties. The role adheres to all company policies and procedures and assists other Front Desk Personnel when needed. Any related duties as requested by supervisor/manager will also be performed.

Requirements

Ability to access and accurately input information using a computer system.
Ability to read, write and speak English sufficient to understand and communicate with employees and guests.
Must have excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergency situations.
Weekend/Holiday Availability Required

Nice To Haves

Prior Customer Service experience preferred

Responsibilities

Run audit reports/journals.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Ensure all reports and back-up vouchers are complete and filed properly.
Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
Review and correct discrepancies in the Front Desk System.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Adheres to all company policies and procedures.
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.