Hotel Night Auditor

Pyramid Global Hospitality•Houston, TX

7d•Onsite

About The Position

As a Night Auditor, you’ll play a vital role in delivering exceptional guest experiences while ensuring accurate financial reporting—perfect for detail-oriented professionals who thrive independently and take pride in doing things right. The Night Auditor is responsible for greeting guests immediately upon arrival, registering guests, assigning rooms and providing room keys, strictly following service standards and company policies, as well as being a source of knowledge for the guests for everything about the hotel, its amenities, and the local area. Additionally, this role is responsible for the disposition of all Night Audit work duties by preparing and completing end-of-day audits and reports, including, but not limited to reconciling and auditing financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy, and researching and resolving discrepancies. This is a Full-Time hourly position and eligible to participate in all fantastic benefits offered to non-exempt hourly employees. The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Requirements

Must be able to work overnight, 11 PM – 7:30 AM.
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel.
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written.
Solid understanding of guest service behaviors and excellent interpersonal skills; able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism.
Knowledgeable of accounting principles and ability to compute complex mathematical data; strong mathematical and calculator skills are a must.
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time.
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS.
Able to easily adapt to unexpected changes and prioritize tasks successfully.
Positions self to raise, lower, and extend arms fully to perform essential job functions.
Hearing and visual ability to observe and detect signs of emergency situations.
Able to work in a busy environment, including exposure to various noise levels and large crowds.

Responsibilities

Greeting guest immediately upon arrival, registering guests, assigning rooms and providing room keys, strictly following service standards and company policies.
Serving as a source of knowledge for guests regarding the hotel, its amenities, and the local area.
Preparing and completing end-of-day audits and reports.
Reconciling and auditing financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy.
Researching and resolving discrepancies.
Providing exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards.
Entering and managing guest and staff communications in computer systems, updating guest profiles, resolving concerns professionally, and documenting follow-up to ensure guest satisfaction.
Continuously maintaining up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options.
Controlling and securing cash and cash equivalents for property according to cash handling policy and procedures.
Preparing, maintaining, and distributing statistical, financial, accounting, and auditing spreadsheets and reports.
Auditing and reconciling hotel financials including room charges, transactions, and revenue postings strictly adhering to established procedures.
Ensuring all charges, including food, outlet passes, and liquor sales, are posted to guest account; computing bill, collecting payment, and making change for requests.
Answering incoming and guest room calls using professional telephone etiquette.
Performing daily checklist and closing duties as required.
Maintaining expected high standards for uniform and personal appearance.