HOTEL NIGHT AUDITOR - Hampton Hornell

INDUS HOTELS INC•Hornell, NY

8h•Onsite

About The Position

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures. The company, Indus Hospitality Group, is a growing organization with over 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. They focus on developing, empowering, and supporting employee success, emphasizing growth, loyalty, respect, and flexibility. They offer a career path and have been recognized with numerous industry awards.

Requirements

One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or associates of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file and transmit required reports.
Compile daily sales figures and complete the Daily reports.
Complete End of Month procedures.
Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Perform laundry duties as needed.
Set up continental breakfast.