Hotel Night Auditor - FULL TIME

The Guest House at Graceland • Memphis, TN

1d • Onsite

About The Position

This is a full-time position located at The Guest House at Graceland, requiring evening/night hours (11:00 PM - 7:00 AM) with variable working days, including weekends, evenings, holidays, and overtime as needed. Benefits may be offered after a successful completion of a sixty (60) day introductory period. This is a promotional opportunity and is an internal/external recruitment.

Requirements

• Knowledge of daily hotel operations.
• Demonstrated experience as a night auditor with knowledge in accounting procedures.
• Familiarity with computer systems and/or “property management” systems to retrieve, input, and compile necessary information for audit.
• Demonstrated competencies in both oral and written communications in order to deal with the complexities that exist among and between the various hotel departments, front office staff, and the guests.
• Ability to maintain confidentiality.
• Skills to work with a wide variety of individuals.
• Ability to problem-solve.
• Must be at least 18 years of age.
• Must be able to pass a background check and pre-employment drug test.

Nice To Haves

• Previous experience with Opera reservations systems is preferred.
• Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

Responsibilities

• Ensure that all guest stays are pleasant and positive.
• Provide night front desk service to problem-solve guests’ complaints, reaching a positive solution within the company guidelines.
• Accurately compile the guest bill for presentation.
• Reconcile all accounts ensuring all charges are correctly posted to the proper guest account.
• Perform trial balance of accounts to ensure all accounts are posted correctly and making adjustment entries as necessary.
• Account for the daily activity and provide appropriate documentation to the General Manager.
• Prepare Management reports, including but not limited to, room status reports, food/beverage reports, and housekeeping reports.
• Finalize the audit by clearing and storing the information as well as setting up for the next day.
• Maintain office equipment.
• Complete special projects as required.
• Other duties as assigned.

Benefits

• Benefits may be offered after successful completion of a sixty (60) introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed