Hotel Night Auditor-Residence Inn Alexandria

Coury Hospitality•Alexandria, VA

5d•Onsite

About The Position

Residence Inn Alexandria Old Town South is seeking a Night Auditor to join their team. This role is responsible for providing exceptional hospitality during overnight hours, acting as a welcoming Front Desk presence and a trusted guardian of the hotel’s overnight operations. The Night Auditor ensures accuracy in balancing accounts, reviewing transactions, and preparing the hotel for a new business day, while providing warm and attentive service to guests at all hours. A calm and capable presence is essential for making guests feel secure and cared for throughout the night. Clear communication with various hotel departments is key to smooth operations. This role offers opportunities to create unmatched moments even during the quietest hours.

Requirements

High school diploma or equivalent required.
Previous Front Desk, Night Audit, accounting, customer-service, or hospitality experience preferred.
Basic understanding of accounting, balancing, and financial reconciliation preferred.
Strong verbal and written communication skills.
Ability to provide professional, friendly, and attentive guest service.
Basic computer skills and the ability to learn hotel reservation, property-management, and night-audit systems.
Ability to process payments and maintain accurate guest accounts.
Strong organizational, problem-solving, and time-management skills.
Ability to follow detailed audit procedures, checklists, billing instructions, and reporting requirements.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently while remaining responsive to guest and hotel needs.
Ability to work overnight shifts, including weekends and holidays, based on business needs.
Ability to remain awake, alert, and attentive throughout the overnight shift.
Ability to stand, walk, and sit for extended periods.
Ability to move throughout guest-facing and back-of-house areas of the hotel.
Ability to use computers, telephones, payment-processing equipment, and other Front Desk technology.
Ability to bend, reach, lift, carry, and move guest packages, supplies, and Front Desk materials.
Ability to lift or move up to 25 pounds as needed.
Ability to communicate effectively in person, by telephone, and through electronic systems.
Ability to work independently in a quiet or fast-paced environment while maintaining professionalism and attention to detail.
Ability to respond appropriately to guest concerns, operational issues, and emergency situations.

Nice To Haves

Hotel or extended-stay experience is a plus.
Bilingual communication skills preferred, but not required.

Responsibilities

Completing check-ins, checkouts, room assignments, payment transactions, and guest requests accurately.
Supporting the unique needs of extended-stay guests.
Answering telephone calls and responding promptly to guest questions, concerns, and overnight needs.
Reviewing reservations, room availability, special requests, and guest accounts.
Completing the nightly audit and balancing room revenue, taxes, payments, and other hotel transactions.
Reviewing Front Desk activity, correcting discrepancies, and preparing reports for hotel leadership.
Closing the business day and ensuring systems are ready for the next day’s operations.
Monitoring the lobby and guest areas while maintaining a welcoming, organized, and secure environment.
Coordinating wake-up calls, transportation information, packages, and early-departure needs.
Preparing key information for the morning team, including arrivals, departures, room status, guest concerns, and unresolved items.
Responding calmly to guest concerns, operational issues, and emergency situations.
Working independently while knowing when to contact a leader or emergency resource for assistance.
Being one of the last friendly faces guests see at night and one of the first they see in the morning.