Hotel Night Auditor|Weekends

Donohoe Hospitality Services•Washington, DC

2d•$19 - $20•Onsite

About The Position

Welcome to Residence Inn Dupont Circle. Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (Red Line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations. At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.

Requirements

Previous hotel front desk agent experience required
Basic Accounting Skills: Understands how to balance transactions, post charges, and reconcile accounts.
Attention to Detail: Carefully reviews financial records and guest folios to catch errors.
Computer Proficiency: Comfortable using hotel systems (like PMS), spreadsheets, and basic reporting tools.
Customer Service: Handles guest inquiries and billing issues professionally and courteously.
Time Management: Manages tasks efficiently during overnight shifts with minimal supervision.
Problem-Solving: Able to troubleshoot discrepancies and resolve issues calmly.
Good communication and interpersonal skills.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
Work Independently: Performs duties with little to no supervision during night hours.
Handle Money Accurately: Counts cash, processes payments, and prepares deposits correctly.
Generate Reports: Compiles end-of-day financial summaries for management.
Communicate Clearly: Writes notes, emails, and reports that are easy to understand.
Maintain Confidentiality: Handles guest and financial information with discretion and integrity.

Nice To Haves

Accounting/Money Handling experience preferred

Responsibilities

Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against the revenue report.
Verify and prepare registration cards for arriving guests.
Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
Take, modify, and cancel guest reservations.
Check in/out guests according to hotel and/or brand standards.
Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
Handle all guest questions and inquiries about the hotel and local surroundings.
Create and/or print the required reports.
Verify each front desk shift’s transactions.
Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
Maintain the cleanliness of the Front Office area.
Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.