Hotel Minibar Operations Manager

Minibar North America Inc.•New York, NY

18h•$0 - $65,000•Onsite

About The Position

Minibar Systems North America, an industry leader in the hospitality supply business, is seeking a dynamic individual to oversee our minibar operations at an upscale hotel in New York. This is a hands-on, multi-faceted role in which the supervisor will perform a wide variety of tasks including, but not limited to, ordering, maintaining detailed financial information, and ensuring the smooth overall operation of the Minibar Department. Operations Managers are required to work a minimum of 40 hrs. per week and assume full responsibility for the fiduciary and operational success of the accounts in their charge. In addition to a competitive salary, we offer a generous benefits package including health, 401k, paid holidays, and accrued vacation PTO. The ideal candidate will have a supervisory or management background in the hotel industry, experience in inventory management and accounting, at least mid-level technological proficiency, and superb presentation skills. This role involves the supervision and operation of the day-to-day In-Room Refreshment Center (Minibar department) operations at an upscale hotel in New York, as well as training and supervision of staff in following operational best practices, SOPs, and use of our computer system. Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center, resulting in high utilization and revenues. The candidate will also have P&L responsibilities for these operations and serve as a liaison between Minibar Systems and the hotel.

Requirements

Authorized to work in the United States
Speak English
Familiar with reading and understanding computer-generated reports
Mid-level math skills
Sense of order, alertness, and attentiveness
Excellent supervisory and communication skills
Able and willing to work 5 days a week, including weekend days and Holidays
Physically fit, capable of standing, walking, and bending for long periods
Able to push/pull a fully stocked cart and lift 35-40 lbs
Able to use email and complete mid-level data entry on Excel spreadsheets
Able to complete repairs on Minibars
Satisfactorily pass a background check and drug test

Nice To Haves

Supervisory or management background in the hotel industry
Experience in inventory management and accounting
At least mid-level technological proficiency
Superb presentation skills

Responsibilities

Run and action daily reports from Minibar’s Point of Sale system.
Allocate daily work responsibilities to staff.
Monitor system and staff performance.
Receive, store, and manage Minibar products.
Labor expense control via efficient weekly scheduling.
Bar maintenance and troubleshooting.
Train staff to open and close the Minibar department on off and vacation days.
Follow all specified health and safety guidelines at the workplace.
Daily revenue reconciliation.
Monitor and minimize allowances and occlusions.
Maintain and update spreadsheets with sales, labor, accounting, and inventory numbers.
Send timesheets to Minibar HR in a timely manner.
Provide financial reporting to Minibar Systems and the hotel in the form of weekly and monthly reports.
Update Minibar Management System database.
Facilitate communication between Hotel and Minibar management.
Respond to specific questions from the hotel Front Desk, Accounting staff, and your Director in a timely manner.
Participate in knowledge sharing via conference calls.