Hotel Manager

Churchill Downs•Terre Haute, IN

13d

About The Position

The Hotel Manager is responsible for all aspects of front-of-house operations at the hotel. The manager provides leadership and strategic planning for the front desk and the valet department. The manager is responsible for guiding the hotel leadership team to ensure positive guest experience and company profitability.ESSENTIAL DUTIES AND RESPONSIBILITIES The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.

Requirements

Management abilities demonstrated in managing welcome desks, yield management, and valet operations
Maintaining interpersonal working relationships among all personnel
Excellent guest service skills; attentive and detail oriented
Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
Effective communication skills with the ability to communicate with both guests and co-workers
Required to work a flexible schedule including nights, weekends and holidays as required
Willingness to assume overall responsibility relative to the performance of the hotel in the absence of the upper management staff, work flexible hours and handle high pressure deadlines
At least three years' experience overseeing guest services, front desk, housekeeping, valet and sales/marketing for a similar sized hotel required.
Bachelor's Degree in Business Administration, Hotel & Restaurant Management or equivalent combination of education and work experience.
Ability to perform basic mathematics
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Candidate must be experienced in Microsoft Office.
Must be able to obtain and maintain appropriate applicable licensing.

Responsibilities

Establishes and ensures compliance of hotel policies and procedures while maintaining the highest service standards for our guests
Reviews staffing levels hiring and scheduling to meet business needs ensuring compliance with budget, delegates' authority or assigns duties to all staff as necessary
Establishes hotel forecasts and aligns staffing levels to ensure great guest experience
Ensure proper hotel yielding processes are in place to maximize occupancy and revenues
Oversee and control all costs associated with managing the hotel, valet, and wardrobe
Ensure the successful management of the welcome desk and the valet department
Works closely with marketing team to maximize hotel occupancy
Be accountable to the overall execution of the hotel operations (cleanliness, guest service, etc.)
Makes recommendations for improving the daily hotel operations (SOP's, processes, policies, revenues, etc.)
Focused on growing revenues and maximizing financial performance of the hotel
Assists and advises upper management in training and developing staff, interviewing new hires, completing the hiring process, and evaluations.
Ensure the safety and security of employees and guests. Implement programs and processes to reduce loss time injuries.
Hold regular meetings with the hotel leadership team
Responsible for the enforcement of company policies and procedures
Maintains a cooperative relationship with vendors
Computer literacy and ability to analyze sales data
Meets with departmental directors and managers as necessary
Performs all other duties as assigned

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
Ford Affiliate Program
Verizon
AT&T
TicketsAtWork
Skechers
Sherwin Williams
Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development are also available.