Hotel Manager

Allen Marine Inc•Sitka, AK

11d

About The Position

The Hotel Manager is responsible for the efficient overall management and operation of the Hotel Department and other guest-related programs on board Alaskan Dream Cruises vessels. The Hotel Manager also leads and manages the department's on-board revenue and cost control.

Requirements

High school diploma or equivalent GED
Vocational or technical training or 1+ years in the Hospitality Industry.
USCG-approved, unexpired first Aid/CPR Certification
TAP (Training for Alcohol Professionals)
Alaska Food Worker Card issued by DEC.
Current ServSafe Food Protection Manager certification.
Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
Microsoft Office.
Valid US driver’s license and a clean driving record.
Must pass a security background check and DOT drug test.

Nice To Haves

Experience in tourism and/or cruise industries.

Responsibilities

Execution and monitoring of the daily planning guide.
Delivering the highest possible guest experience quality by training personnel on board using the tools provided by the corporate office.
Create an atmosphere where each team member ‘breathes’ Alaskan Dream Cruises by maintaining a guest experience culture throughout the department.
Establish a teamwork mentality among the department focused on displaying a Can-Do approach to assigned duties.
Monitor and audit the execution of standard operating procedures throughout the department and ensure compliance with all applicable federal, state, and local laws and regulations.
Effectively manages Housekeeping and Food & Beverage operations.
Seek opportunities to improve the on-board product and its operation.
Drive on-board revenue to achieve and exceed the projected sales and on-board margins.
Maintain costs according to set targets.
Follow procedures in place to hold personnel accountable.
Ensure that house rules are followed all the time in the Department.
Manage all crew matters on the Vessel, including crew lodging, feeding, cabin cleanliness, maintenance (under the direction of the Captain), crew welfare and recreation, uniforms, and crew laundry.
Ensure personnel follow prescribed hours set forth by the Vessel’s Daily roster.
Holds a position on the Vessel’s Emergency Station Bill.
Maintain awareness among the crew of basic safety rules and a safe working environment.
Must adhere to Alaska Department of Environmental Conservation regulations and standards, including ServSafe, TAPs and Alaska Food Worker training and certification.
Special projects may be assigned as required by the business.