Hotel Manager

Starwood Hotels•Beach, ND

5d•Onsite

About The Position

Starwood Hotels is seeking a Hotel Manager who is a proven thought leader, an experienced innovator, true tastemaker, and hospitality guru. This role oversees all aspects of the hotel’s daily operations, from maximizing ROR to fulfilling specific guest requests. The Hotel Manager will play a key role in supporting the Guidance Team’s objectives and representing the brand. A core responsibility is to foster a positive, healthy, and evolving work environment that improves employee work-life balance. This includes developing and communicating a hotel operations strategy aligned with the company and brand, establishing goals to optimize performance, and holding the operational leadership team accountable. The role requires providing inspirational leadership, monitoring guest feedback and performance data, staying informed of market trends, and identifying opportunities for innovation and process improvement. Additionally, the Hotel Manager will identify and develop the talent of others, manage the hotel operational budget, ensure proper controls and policies are followed, and establish collaborative relationships. This includes recruiting and selecting talented leaders and team members, ensuring appropriate staffing levels, and providing guidance and direction through coaching and mentoring. The role demands utilizing interpersonal and communication skills to lead, influence, and inspire others, advocating for sound business decisions, and demonstrating honesty and integrity.

Requirements

Minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
Prior experience as a Director of Rooms or Director of Food & Beverage required.
An expert in hotel operations.
A strong leader.
A proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Flexible and willing to meet the demands of a 24-hour operation.

Nice To Haves

A post-secondary diploma or degree would be a plus.

Responsibilities

Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
Ensure proper controls are in place and policies are established and followed by all team members.
Establish and maintain open, collaborative relationships and ensure direct reports do the same.
Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.