Hotel Manager | The SOMM Hotel & Spa

Columbia Hospitality•Woodinville, WA

13h•$140,000 - $150,000

About The Position

Let’s start off with the most important part-what’s in it for you: Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. In the new heart of Woodinville the beauty of the Pacific Northwest meets its newest destination, The SOMM Hotel and Spa. The SOMM is set to be the centerpiece of a 20-acre master-planned development in Woodinville, Washington. The SOMM Hotel and Spa is a 164-room luxury hotel that will offer a blend of upscale accommodations and amenities. The project is part of Harvest, a town square-style development that will house nearly 100,000 square feet of restaurants, bars, wine-tasting rooms, and recreation. It also includes hundreds of apartments and townhouses, making it a comprehensive destination in its own right. The hotel itself is designed to be a haven of comfort and indulgence. It features a signature restaurant, rooftop bar, 10,000 sq ft of meeting spaces, and a 5,661-square-foot spa. Additionally, there will be 9,000 square feet of retail space that will complement the hotel’s offerings. This retail section is expected to include wine-tasting rooms, restaurants, and other facilities.

Requirements

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, plus 4+ years of related experience, including management experience.
Four + years of experience with high volume hotels preferred.
Established and refined steps of service required.
Strong Food and Beverage Experience.
Strong written and verbal communication skills required.
Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.
Strong working knowledge of the hotel’s property management and point of sale systems.
Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.

Responsibilities

Participate in the preparation of the annual department operating budget and financial plans. Monitor budget and control expenses with a focus on labor costs and guest consumed items.
In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions and participate in revenue management.
Ensure all credit and financial transactions are handled in a secure manner.
Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
Ensure all guest rooms and common areas are cleaned, vacuumed and properly prepared according to anticipated business volume and hotel/brand standards. Notify engineering immediately of any maintenance and repair needs.
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste.
Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely.
Manages all aspects of the Revenue Generation.
Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties.
Collaborative efforts with the Sales and Marketing Team.
Maintains confidentiality of all guest information and pertinent hotel data.
Keeps accurate and complete records of reservations, messages and other required information.
Adjusts rate specials and discrepancies.
Perform other duties as assigned.
May also serve as manager on duty.

Benefits

Salary Range: $140,000 to 150,000 DOE
Cellphone Allowance
Incentive Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)