Hotel Manager

Inuvialuit Regional Corporation • Inuvik, NT

9d • Onsite

About The Position

We are currently seeking an experienced and motivated individual to join our team as the Hotel Manager. The Hotel Manager is responsible for the overall leadership, administration, and successful operation of the Mackenzie Hotel. This position oversees all aspects of hotel operations, including guest services, front desk administration, housekeeping, maintenance coordination, financial management, and staff supervision. In addition, the Hotel Manager is responsible for the operational oversight of the Mamaqtuq Restaurant and two IRC-owned residential properties, Frosty’s Apartments and the 17-Unit Apartment Building.
The Hotel Manager will be responsible for managing daily operations, ensuring exceptional guest experiences, maintaining high service standards, and fostering a positive and productive workplace culture. The role includes overseeing payroll, revenue reporting, accounts receivable processes, budgeting, inventory control, and other administrative functions essential to the hotel’s success.
Working collaboratively with hotel staff, contractors, tenants, and organizational leadership, the Hotel Manager will develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and achieve financial objectives. The successful candidate will provide leadership, mentorship, and performance management to hotel employees while ensuring compliance with health and safety requirements, company policies, and applicable regulations.
The Hotel Manager serves as the primary point of accountability for hotel operations and is committed to maintaining the Mackenzie Hotel’s reputation for exceptional hospitality, operational excellence, and outstanding customer service.

Requirements

• Diploma or degree in Hospitality Management, Business Administration, Tourism, or a related field; equivalent experience will be considered.
• Minimum five (5) years of progressive hotel, hospitality, or accommodation management experience.
• Proven experience managing staff, budgets, and operational performance.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent customer service and conflict resolution abilities.
• Experience with hotel property management systems and Microsoft Office applications.
• Strong financial and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays when operationally required.
• Valid Class 5 Driver’s License is considered an asset.
• Satisfactory Criminal Record Check.
• Satisfactory Vulnerable Sector Check.

Nice To Haves

• Northern work experience.
• Knowledge of tourism and accommodation markets in the Northwest Territories.
• Experience working with Indigenous organizations and communities.

Responsibilities

• Overall leadership, administration, and successful operation of the Mackenzie Hotel.
• Overseeing all aspects of hotel operations, including guest services, front desk administration, housekeeping, maintenance coordination, financial management, and staff supervision.
• Operational oversight of the Mamaqtuq Restaurant and two IRC-owned residential properties, Frosty’s Apartments and the 17-Unit Apartment Building.
• Managing daily operations, ensuring exceptional guest experiences, maintaining high service standards, and fostering a positive and productive workplace culture.
• Overseeing payroll, revenue reporting, accounts receivable processes, budgeting, inventory control, and other administrative functions essential to the hotel’s success.
• Developing and implementing operational strategies to improve efficiency, enhance guest satisfaction, and achieve financial objectives.
• Providing leadership, mentorship, and performance management to hotel employees.
• Ensuring compliance with health and safety requirements, company policies, and applicable regulations.
• Serving as the primary point of accountability for hotel operations.
• Maintaining the Mackenzie Hotel’s reputation for exceptional hospitality, operational excellence, and outstanding customer service.

Benefits

• Competitive Salary
• Professional Development
• Competitive Benefits package, which includes extended health care; dental care; life, critical illness, and accident insurance; travel medical insurance; sick leave; and long-term disability.
• Wellness Benefits: employee and family assistance program.
• Retirement Benefits: Defined Contribution Pension Plan where IRC matches contributions of up to 5% of annual salary.
• Vacation benefits: 4 weeks of annual vacation time to start.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree