Hotel Manager

THE WILLIAMSBURG WINERY, LTD.•Williamsburg, VA

9h•Onsite

About The Position

The Hotel Manager is responsible for the overall operation and guest experience at Wedmore Place, a 28-room boutique hotel located on the grounds of The Williamsburg Winery. This role oversees daily hotel operations including front desk, housekeeping, breakfast service, pool and bar areas, while ensuring exceptional guest service, operational efficiency, and alignment with brand standards. The Hotel Manager will also manage reservations and distribution channels, including platforms such as Expedia, Booking.com, and WebRezPro, optimizing occupancy and revenue performance.

Requirements

3–5+ years of hotel management or hospitality leadership experience
Strong familiarity with hotel PMS systems
Experience with OTA platforms such as Expedia and Booking.com
Proven leadership and team management skills
Strong organizational, problem-solving, and communication abilities
Ability to work flexible hours including weekends and holidays

Nice To Haves

Experience managing boutique or small-to-mid-size properties preferred
Experience with WebRezPro a plus

Responsibilities

Oversee all day-to-day hotel operations across front desk, housekeeping, breakfast service, pool, and bar
Ensure a seamless, high-quality guest experience from check-in to check-out
Address guest concerns promptly and professionally, implementing service recovery when needed
Maintain cleanliness, presentation, and functionality of all guest rooms and common areas
Manage, train, and schedule front desk associates, housekeepers, and breakfast staff
Foster a culture of accountability, professionalism, and hospitality excellence
Conduct performance management, coaching, and ongoing staff development
Manage room inventory, pricing, and availability across OTA channels and direct bookings
Oversee reservations via WebRezPro and third-party platforms
Monitor and optimize listings on Expedia and Booking.com
Analyze occupancy, ADR, and RevPAR trends to drive revenue growth
Manage departmental budgets, payroll, and cost controls
Ensure accurate reporting and reconciliation of daily revenue
Coordinate with accounting and leadership on financial performance
Ensure the property is maintained to safety and operational standards
Oversee pool and bar compliance, cleanliness, and guest readiness
Coordinate with maintenance/vendors for repairs and preventative upkeep
Work closely with winery leadership, events, and F&B teams to align guest experience
Support group bookings, weddings, and special events hosted on property