Hotel General Manager

MERANI HOSPITALITY•Niagara Falls, NY

1d•Onsite

About The Position

At Merani Hotel Group, we are dedicated to delivering exceptional hospitality experiences across our portfolio of hotels and restaurants in Niagara Falls, Canada, and the USA. Our properties blend comfort, style, and award‑winning service, creating memorable stays for every guest who walks through our doors. We are seeking a dynamic General Manager to lead one of our Niagara Falls hotels. This role oversees all aspects of hotel operations, including day‑to‑day staff leadership, guest experience, and departmental performance. The General Manager serves as an ambassador for both the Merani brand and the property, driving a culture of service excellence, operational efficiency, and continuous improvement. This leader will guide department heads, inspire teams, and ensure the hotel consistently meets and exceeds its operational and guest satisfaction goals.

Requirements

Minimum of 5 years of experience as a Hotel General Manager or Assistant General Manager.
Strong background in hotel operations with a proven track record of leading teams and driving performance.
Extensive experience in the hospitality industry, with a deep understanding of service standards, guest experience, and operational excellence.
Proven leadership skills with the ability to motivate, develop, and guide high‑performing teams.
Excellent communication, interpersonal, and decision‑making abilities.
Strong problem‑solving skills with a proactive, solutions‑oriented mindset.
Deep understanding of hotel operations, guest service standards, and industry best practices.
Proficiency with hotel management systems, reporting tools, and Microsoft Office applications.

Responsibilities

Lead all hotel operations to ensure exceptional service, operational efficiency, and brand standards.
Oversee financial performance, including budgeting, forecasting, P&L management, and revenue optimization.
Drive guest satisfaction by maintaining high service standards and resolving key customer experience issues.
Guide and support department heads, fostering strong teamwork, accountability, and continuous improvement.
Manage capital projects, property upkeep, and major operational initiatives.
Ensure compliance with all legal, safety, and regulatory requirements, including health and fire regulations.
Implement cost‑saving strategies and operational improvements to enhance profitability.
Build and execute strategic plans that support both short‑ and long‑term property goals.