Hotel General Manager

SR COMPANIES LLC•Crystal River, FL

1d•$75,000•Onsite

About The Position

The Hotel General Manager reflects the SRHM core value of the “Golden Rule” in all capacities (to owners, franchisors, SRHM, vendors, hotel guests and associates). This role is responsible for elevating the financial performance of the hotel by enhancing and improving the hotel experience, specifically in customer service, asset condition, product quality, and associate satisfaction. The General Manager manages all hotel functions including housekeeping, front-of-house, back-of-house, record keeping, payroll administration, purchasing, human resources, and property maintenance. They are also responsible for managing hotel rate and occupancy and ensuring that brand standards and expectations are consistently delivered.

Requirements

Bachelor's degree preferably in Hotel Management.
Minimum 2 years' experience in hotel management.
Minimum 2 years' experience with Hilton or Marriott brand or similar.
Possess a valid driver's license.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to exercise excellent communication, presentation, organization, time management and listening skills.
Ability to successfully interact with all levels of customers and hotel management.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to use analytical skills for measuring business potential and value to the hotel.
Knowledge of Microsoft Office 365 (word processing, spreadsheet management, and email).
Knowledge of payroll platform and human resource systems.
Familiarity with brand specific property management system(s).

Responsibilities

Manage the short-term and long-term financial and operational plans of the hotel which support the overall objectives of the company, operating to meet or exceed the hotel’s annual budget expectations.
Monitor the performance of the hotel through verification and analysis of competitive benchmark statistics, property financial reports, guest and associate satisfaction systems, and initiate corrective actions as determined appropriate.
Maintain product and service quality standards through daily implementation of the SRHM 60/40 Rule, ensuring ongoing (daily) evaluations and investigation of problems, issues and complaints, and initiating corrective actions.
Establish and maintain a pro-active human resource function to ensure adequate staffing levels, employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests.
Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
Develop new programs which result in an increased level of guest satisfaction and operational excellence.
Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
Reward employees who meet or exceed guest expectations.
Work a flexible schedule to include weekends, holidays, nights and all crisis situations.
Directly supervise all hotel employees.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Hire and train associates.
Plan, assign, and direct work.
Appraise performance.
Reward and discipline employees.
Address complaints and resolve problems.