Hotel Manager

Choice Hotels International • Chicago, IL

10d • $148,500 - $200,000 • Onsite

About The Position

The Radisson Blu Aqua Chicago Downtown is in search of an exceptional, results-oriented Hotel Manager to lead the operational efforts of this iconic property. Nestled within the architectural masterpiece that is the Aqua Tower and situated in the heart of Chicago's vibrant downtown, our hotel represents the pinnacle of hospitality. In this role, you will guide a high‑performing operations team, elevate the hotel’s guest experience, and drive top‑line performance through strategic leadership, data‑driven decision making, and strong collaboration with hotel leadership.

Requirements

• Minimum of five years work experience in hotel management
• Bachelor’s degree preferred
• Experience managing to brand standards
• Proven leadership skills, results oriented
• Able to resolve conflicts guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
• Must work well in stressful, high pressure situations
• Able to create a diverse and supportive work environment
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
• Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
• In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.
• All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Responsibilities

• Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
• Develops and implements strategies for hotel operations that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Continually improve hotel operations and adheres to Radisson Blu brand standards
• Maximizes profitability and revenue by directing the hotel operations
• Directs hotel operations in accordance with Radisson Blu’s standards of operations
• Develops and implements operating procedures and standards that support employees’ in service and teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Sets objectives for each department and supervises the department manager
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Develops and implements strategies and practices which support employee engagement
• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans
• Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Provides employees with the training and resources they need to maximize employee engagement and deliver on service and teamwork

Benefits

• Employee discounts on thousands of hotels
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and more
• Employee Assistance Program
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager