Hotel Manager/Assistant GM - InterContinental Buckhead

IHG•Atlanta, GA

1d•Onsite

About The Position

InterContinental Buckhead Atlanta hotel is where Southern sophistication meets international allure. Elevate your stay in a stylish guest room or suite, enjoy exclusive amenities in the Club Lounge, and savor flavorful dishes at The Americano, Atlanta’s first Italian steakhouse. From indulgent spa services and state-of-the-art pool and fitness to exquisite events in two grand ballrooms or 22 modern meeting rooms, you’ll experience reimagined luxury in Atlanta’s prestigious Buckhead neighborhood. We are beyond honored to announce that InterContinental Buckhead Atlanta has been ranked the #1 Top Hotel in Atlanta by the readers of Travel + Leisure. Assist the General Manager in managing the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained with a focus in the room division operation.

Requirements

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience in a luxury hotel.
Must speak fluent English.

Nice To Haves

Other languages preferred.

Responsibilities

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows: Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved. Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel. The security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensure Spa Services that deliver un-paralleled service and value for guests.
Support per GM request: Accounting and purchasing controls and procedures are implemented and maintained. Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Interact with outside contacts: Guests – to ensure their total satisfaction. Owners and/or Principals – regarding operational updates and current issues. Vendors – to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters. Other contacts as needed (Professional organizations, community groups, local media)
Perform other duties as assigned.