Dual Hotel Houseperson

McKibbon Hospitality•Charlotte, NC

1d•Onsite

About The Position

The Hotel Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the McKibbon Principles, the Houseperson provides helpful, dependable service that leaves a lasting impression.

Requirements

Previous housekeeping/cleaning experience a plus
Great customer service and communication skills
Embrace the McKibbon Guiding Principles
Courteous friendly demeanor to guests, clients and fellow associates
Ability to work weekends and holidays
Must be 18+ and able to lift at least 20 lbs.
Legally authorized to work in the United States
Able to successfully complete any required background screening as a condition of employment

Responsibilities

Clean hallways, bathroom, windows, and common areas of the hotel
Stock linens and supplies for Room Attendants
Assist with laundry and trash removal
Identify cleaning and organization tasks necessary for effective and efficient cleaning
Provide friendly, guest-focused service
Vacuum, sweep, and mop floors
Dust and wipe furniture, fixtures, and surfaces
Clean windows, mirrors, and glass doors
Disinfect high-touch areas (door handles, elevator buttons, railings)
Spot-clean walls, carpets, and upholstery
Empty trash bins and replace liners
Sanitize toilets, sinks, and counters
Refill soap, sanitizer, and paper products
Mop floors and check for spills or hazards
Keep storage rooms, closets, and laundry areas tidy
Ensure trash and recycling are removed regularly
Stock linen closets with fresh sheets, towels, and amenities
Organize housekeeping carts for efficient guestroom service
Rotate linens and supplies to ensure older stock is used first
Track and report low inventory levels
Collect and transport soiled linens from hallways to laundry
Keep hallways clear of trash, linens, and obstacles
Deliver requested items (extra towels, pillows, etc.) promptly
Maintain orderly storage areas to prevent clutter
Follow cleaning checklists to ensure consistency

Benefits

Monthly bus or rail passes at a reduced rate
Special discounted price for parking
Hourly Incentive Plan based on guest satisfaction
Comprehensive benefits package including medical, dental, and vision (Full Time Associates)
Life insurance (Full Time Associates)
Pet Insurance (Full Time Associates)
Short and long-term disability (Full Time Associates)
Paid time off and holidays (Full Time Associates)
Tuition assistance (Full Time Associates)
Competitive Compensation with incentives
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts