Hotel Houseperson_Avalon

Catalina Island Company • Avalon, CA

14d • Onsite

About The Position

The Hotel Houseperson is responsible for creating a fresh and inviting atmosphere for guests by ensuring all areas of the hotel are clean and properly set up. Responds promptly to requests from guests and other departments. Identifies and reports preventative or other maintenance issues in public areas or guest rooms. Performs various tasks to maintain guest rooms, working areas, and the hotel premises in general in a clean and orderly manner.

Requirements

• Must be at least 18 years old
• Ability to troubleshoot and resolve maintenance issues efficiently
• Knowledge of proper use of cleaning supplies and techniques
• Awareness of safety precautions for working with cleaning agents
• Ensure adherence to quality expectations and standards.
• Excellent customer service skills for interaction with internal and external guests on a consistent basis
• Ability to work independently and as a team player
• Ability to handle multiple tasks, be creative, and motivated
• Knowledge and ability to use tools and equipment
• Ability to adhere to occupational hazards and standard safety practices
• Must have great attention to detail to ensure safety and overall positive guest experience
• Excellent interpersonal, verbal, and written communication skills
• Able to handle challenging situations calmly and effectively

Responsibilities

• Clean rooms – changing bed linens and emptying trash as well as vacuuming carpets and dusting furniture
• Sort and counting linens for delivery to and by laundry
• Replenish guest supplies, such as hand soap, shampoo, and towels
• Coordinate rooms with front desk for placement of rollaway, cribs, and any other guest requested items
• Ensure all equipment in guest rooms are in proper working order
• Perform light room maintenance duties such as painting, window cleaning, carpet shampooing, etc.
• Clean common areas such as banquet & meeting rooms, public areas including patios and hallways, lobby, etc.
• Assist bellman as needed
• Assist front desk as needed
• Keep linen rooms stocked with clean linens
• Clean and maintaining guest rooms, bathrooms, work areas, furnishings and carpets
• Assist with or setting up hotel events
• Report missing/found articles, damage, or merchandise problems to management.
• Respond at all times in a friendly, helpful manner to guests or other workers.
• Report to work in the required uniform and in adherence with company dress code policy.
• Other duties as assigned

Benefits

• Employee discounts and perks – restaurant, hotels and activities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed