Hotel Houseman

Sheraton•Novi, MI

3d•Onsite

About The Position

The Hotel Houseman is responsible for supporting the housekeeping department by maintaining the cleanliness and organization of public areas, assisting room attendants, and ensuring guests receive prompt and courteous service. This position plays a key role in creating a clean, comfortable, and welcoming environment for all hotel guests.

Requirements

High school diploma or equivalent.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Excellent communication and customer service skills.
Ability to lift up to 50 pounds and perform physical tasks such as bending, standing, walking, pushing, and pulling for extended periods.
Flexible schedule, including weekends, holidays, and evening shifts.

Nice To Haves

Previous housekeeping or hospitality experience is preferred but not required.

Responsibilities

Clean and maintain hotel public areas, including lobbies, hallways, elevators, restrooms, stairwells, and meeting spaces.
Deliver clean linens, towels, toiletries, and other supplies to housekeeping staff and guest rooms.
Remove trash, soiled linens, and recyclables from guest room floors and designated areas.
Restock housekeeping closets and supply carts throughout each shift.
Assist room attendants with moving furniture, making beds, and other housekeeping tasks as needed.
Respond promptly to guest requests, including delivering extra towels, linens, pillows, and amenities.
Report maintenance issues, safety hazards, and lost-and-found items according to hotel procedures.
Set up and break down meeting rooms or event spaces when required.
Operate housekeeping equipment safely and properly.
Follow all hotel safety, sanitation, and company policies.
Provide friendly, professional customer service to guests and coworkers.