Hotel Houseman

Holiday Inn Hotel & Suites (Kinseth Hospitality)•Council Bluffs, IA

About The Position

The Hotel Houseman provides miscellaneous hotel customer service functions and helps maintain the property. The role includes assisting guests with baggage, messages, requested supplies, and transportation; supporting front desk operations; helping secure and maintain the property; and assisting with banquet and meeting room setup and cleanup. The employee must follow KHC policies and property-specific guidelines, maintain a professional image, and report to work as scheduled.

Requirements

Must be able to perform the physical demands of the role, including regularly standing, walking, stooping, kneeling, crouching, bending or twisting, and talking or hearing.
Must frequently use hands to handle, grasp, or type; reach with hands and arms; climb or balance; and push, pull, or lift over 10 pounds.
Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Must follow proper safety precautions at all times.

Responsibilities

Load, unload, and deliver guest baggage courteously and helpfully.
Deliver messages and requested supplies to guestrooms in a friendly and courteous manner.
Assist with security of hotel guests, employees, equipment, vehicles, and the property.
Cut and trim grass and shovel snow.
Support the front desk by answering phones, delivering guest items, providing guest service, and providing breaks as needed.
Help keep the parking lot clean and free of hazards.
Transport small equipment or tools between departments.
Transport customers as requested in company vehicles while obeying traffic laws.
Assist with setting up and cleaning tables and chairs in banquet and meeting rooms.
Clean rooms or public areas as needed, including emptying wastebaskets and ashtrays, transporting waste for disposal, replenishing restroom supplies, delivering linen, and replacing light bulbs.
Follow KHC policies and procedures, including dress code, safety, performance, and property-specific standards; maintain a professional image and report to work as scheduled.