Hotel Housekeeping Supervisor

Blue Sky Hospitality Solutions•Houston, TX

1d•Onsite

About The Position

The Housekeeping Supervisor assists the Director of Housekeeping to ensure the highest level of cleanliness for both the guest rooms and public areas in accordance with Brand standards. The role is responsible for providing a clean, safe, and well-maintained guest room for all guests of the hotel. This includes completing beginning/ending shift procedures, assigning daily work tasks to Room Attendants, ensuring they have appropriate supplies and linens, and inspecting guest rooms to ensure cleanliness standards and proper amenity and literature placement have been met. The supervisor also updates room statuses in the computer, assists in cleaning guest rooms when necessary, interacts with other hotel departments, and reports any needed repairs or discrepancies. Ensuring check-out/vacated rooms are a priority and maintaining a safe and secure environment for hotel, guests, and associates are key aspects of the role. The supervisor inspects cleanliness in various areas, reports and tracks lost and found items, and documents maintenance requests. They must follow hotel safety policies, use safety equipment, and report accidents and injuries promptly. Providing a safe work environment by following all safety and security procedures and rules is essential. The supervisor also performs other duties as assigned.

Requirements

High School Diploma or equivalent
Two years in Housekeeping in a Hotel or similar Supervisory experience.
Strong attention to detail, organizational skills, and commitment to cleanliness
Able to prioritize multiple projects
Ability to work in a fast-pace, high-energy and demanding work environment.
Ability to establish and effective working relationships with associates and guests.
Able to understand and follow all safety related procedures while performing all tasks.
Ability to read, speak and understand the English language in order to communicate with co-workers and guests
Ability to work with chemical cleaners and disinfectants
Able to communicate via radio and phone as needed
Knowledgeable of hotel property, amenities, area attractions and transportation
Ability to perform basic computer functions

Responsibilities

Completes beginning / ending shift procedures which includes proper opening and closing of the house utilizing computer systems
Assigns daily work tasks to Room Attendants.
Ensure that all Guest Room Attendants have appropriate supplies and linens.
Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met.
Provide a clean, safe and well-maintained guest room for all guests of the hotel.
Ensure 100% positive inspection rate on guestrooms and floors
Follow daily sign-in / out key control
Follow-up on daily assignments of subordinates
Update room statuses in the computer.
Assist in the cleaning of guest rooms when necessary.
Interact with other hotel departments to achieve guest satisfaction
Report any needed repairs or discrepancies of guest rooms.
Ensure check out/vacated rooms are a priority.
Ensure hotel, guest and associates are maintained in a safe and secure environment.
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, public areas and all office areas
Reports and tracks all lost and found items
Documents and communicates maintenance requests to the Engineering Department to ensure that the Hotels Quality Service Levels are being met
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
Reports all accidents and injuries in a timely manner.
Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
Perform other duties as assigned.
Work side-by-side with and giving regular updates and reports to Housekeeping Manager
Lead from the front to set a good example for the staff
Ability to conduct pre-shift meetings
Maintain confidentiality of proprietary information; protect company assets
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.