Mistequa Hotel Housekeeping Supervisor

Mistequa Casino Hotel•Chewelah, WA

2d•Onsite

About The Position

The Housekeeping Supervisor will ensure that housekeeping functions are delivered to the satisfaction of the guest and meet the standards as established by the hotel. This position is required to work weekends.

Requirements

High school diploma or (GED) preferred.
Excellent guest service skills.
Previous supervisor experience preferred.
Ability to be a team player.
Ability to work independently and use good judgment.
Professionalism along with speed and attention to detail.
Ability to communicate effectively with all levels of team members, guests, and outside contacts.
Ability to work effectively in a fast-paced environment.
Ability to move around all work areas effectively and efficiently.
Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
Obtain and maintain a License D with Spokane Tribal Gaming Commission.
Attend required training sessions offered by the Casinos.
Perform the duties described in compliance with local laws and regulations.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.
Submit to a pre-employment drug test, and at random following employment.

Responsibilities

Adhere to SMILE service standards and Core Values by providing excellent guest service.
Maintain a positive and productive attitude with guests as well as fellow team members.
Monitor team members within the department to ensure SMILE service standards and Core Values are being executed.
Adhere to the Mistequa Casino Hotel Team member Handbook.
Hire new staff according to requirements.
Train new staff as per requirements of hotel.
Monitor and evaluate performance of housekeeping staff.
Inspect guest rooms, hallways and public areas to ensure that the housekeeping work meets hotel expectations.
Act as a liaison between housekeeping department and hotel management.
Perform customer service duties and ensure that customers are satisfied with housekeeping by providing efficient and professional housekeeping services.
Schedule cleaning activities in the hotel.
Allot responsibilities to housekeeping staff.
Maintain equipment in good working condition and report maintenance issues.
Report supply shortages and get approval for supply orders.
Create daily job checklists and give feedback to housekeeping staff.
Deliver excellent customer service.
Work weekends, holidays, and special events.
Other duties as assigned.