Hotel Housekeeping Supervisor

Little Creek Casino Resort•Shelton, WA

4d•Onsite

About The Position

The Hotel Housekeeping Supervisor is responsible for assisting in the supervision and management of the Hotel Room Attendants, Laundry Room Attendants and Housemen. This role involves ensuring the highest quality of service to the customer, dealing with guest issues, inspecting rooms for cleanliness, conducting training, distributing keys and assignments, planning work schedules within budget, and providing performance feedback. The supervisor also enforces site-inspection systems, promotes teamwork, handles administrative duties like scheduling and inventory, communicates personnel policies, oversees various housekeeping areas, and coordinates with other departments regarding maintenance issues. They are responsible for ensuring rooms are ready daily, maintaining key control, assisting with cleaning tasks as needed, adhering to appearance standards, and practicing safety and emergency procedures. Additional duties include conducting weekly inventories, investigating new cleaning methods, soliciting customer feedback, knowing property events, attending meetings, maintaining confidentiality, and displaying sensitivity to Native American Culture, all while operating within organizational policies and applicable regulations.

Requirements

Associate's degree or equivalent from two-year College or technical school OR HS Diploma and five years related experience and/or training OR equivalent combination of education and experience
Experience should be specific to the Hospitality Industry
Class II Gaming License issued from the Squaxin Island Gaming Commission

Responsibilities

Provide the highest quality of service to the customer at all times.
Deal promptly and effectively with guest issues and requests.
Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
Conduct ongoing training of all Hotel Housekeeping employees to increase job knowledge and skill level.
Distribute keys and assignments to Hotel Housekeeping Staff, and ensure proper grooming standards are met.
Plan work schedules to ensure adequate service, while maintaining a budget.
Provide regular performance feedback to staff.
Train and develop subordinates' skills and encourage growth.
Enforce site-inspection system, including the reporting and up-date of each room status.
Promote teamwork and employee morale.
Administrative duties including scheduling, monitoring time reporting procedures, and inventory.
Communicate personnel policies as noted in the employee Handbook and give input for performance reviews and disciplinary action.
Oversee cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, and Hotel Room Attendant's carts.
Communicate with the front desk, facilities department and Supervisor regarding maintenance issues.
Ensure complete ready status of all rooms daily and maintain key control at all times.
Assist in cleaning rooms or laundry as needed.
Must wear proper attire at all times in accordance with the Standards of Appearance.
Have a thorough knowledge of emergency procedures and practice safety standards at all times.
Weekly inventories supplies and equipment.
Investigate new and improved cleaning instruments and methods.
Solicit and apply customer feedback (internal and external).
Responsible for knowing all events in the property.
Attend all mandatory meetings and training.
Maintain confidentiality.
Display sensitivity to Native American Culture.
Operate within the parameters of the Little Creek Human Resource Policies, Departmental Policies and all other applicable regulations.
Directly supervises employees in the Hotel Housekeeping Department.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Assist in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.